Application Operation and Incident Manager

You're known to be the best at dealing with challenging situations ? This job is for you ! 

📢 Our Mission:

Ivy Partners is a Swiss consulting company that contributes to the evolution of companies in their strategic, technological, and organizational challenges.

Our goal today is to offer our employees a career that will positively contribute to their personal growth and well-being, by increasing their skills and offering real development opportunities.

👩‍💻🧑‍💻 As an Application Operation And Incident Manager at Ivy Partners, you will be responsible for:

  • Take charge of a group of experts in application operations and incident management, offering direction, mentorship, and cultivating a cooperative atmosphere.
  • Formulate and execute strategies aimed at enhancing application performance, stability, and scalability in order to fulfill business demands.
  • Supervise the deployment, setup, and upkeep of applications, guaranteeing their compliance with top-notch practices and alignment with the overarching IT architecture.
  • Devise and oversee plans for responding to incidents, guaranteeing the prompt and efficient resolution of issues to reduce the impact on business operations.
  • Spearhead the reaction to critical incidents, orchestrating cross-functional teams and engaging stakeholders to mitigate and resolve problems.

🏅 About You!

You are our Holy Grail if technically

  • You have a strong and proven experience in IT application operations, incident management, and IT architecture, with a focus on crisis management and people management.
  • You have a great understanding of IT architecture principles and best practices.
  • You have experience in managing and leading teams, fostering a culture of collaboration, learning, and accountability.
  • You have excellent knowledge of problem-solving methodology (Fishbone, 5 Whys, etc.), with the ability to lead and guide teams through complex incidents and operational challenges.

And if humanly:

  • You have exceptional communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical stakeholders.
  • You are open-minded and capable of proposing continuous improvements.
  • You have strong analytical skills and attention to detail.

🤝 Ivy is also:

Kindness | Concerned about our employees, we guarantee them a favorable environment where each person is valued and offered training and development opportunities in Switzerland or internationally.

Trust | Working with us means developing a partnership based on trust, professionalism, and transparency at every moment.

Innovation | We guarantee effective digital transformation through technological innovation coupled with creativity.

Responsibility | The collective is at the base of everything we undertake, and we take this responsibility seriously by doing everything possible to have a positive impact.

🚀 Joining Ivy means being part of a stimulating adventure at every moment! Thank you for considering joining us. We look forward to learning more about you!


    Job Information

    Application Manager
    Partial remote